Contact Center Icons

Slide Content

The PowerPoint slide is titled "Contact Center Icons" and lists various elements relevant to contact centers, such as Support Call, Virtual Assistant, Tele Sales, Telephone, Voice, CRM (Customer Relationship Management—a system for managing a company's interactions with current and potential customers), Survey, Questionnaire, Poll, Customer Service, Hotline, Mystery Call, Bullet Point Check List, Online Chat (a service allowing communication between a company and its customers through the internet), Conversation, Speech Bubble (a graphic representation of what someone is saying).

Graphical Look

• The slide features a dark background divided by a vertical lighter blue stripe on the left-hand side that also contains the slide title.
• Eight icons are evenly distributed across the slide, with four on top and four at the bottom.
• Each icon is paired with a gray silhouette of a person engaging in an activity related to the icon, such as holding a phone or sitting at a computer.
• The icons include a person with a telephone, a survey checklist, a CRM badge, and a conversation bubble, among others.
• On the right side, three additional icons with text descriptions beneath them indicate the slide elements are "Fully editable" and "Suitable for dark background".
• These three icons have a bolder color scheme, with one highlighted in a teal-ish blue, another in white, and the third in a yellow/orange color.

The slide has a clean and professional look with a modern iconographic style. The color palette is primarily grayscale with accents of teal, white, and yellow to emphasize editability and suitability for dark backgrounds.

Use Cases

• Presenting the range of services provided by a customer contact center during an internal meeting or training session.
• Including in a sales pitch to illustrate a company's customer service capabilities to potential clients.
• Utilized during a website redesign to determine icons for different contact methods offered to online visitors.
• Displayed in a report or proposal to visually summarize the communication channels a company is planning to improve or implement.