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Customer Service and Operational Support Levels Matrix
from deck Point of Sale Segmentation Strategy (PPT Template)

Customer Service and Operational Support Levels Matrix

Slide Content

The PowerPoint slide titled "Customer Service and Operational Support Levels Matrix" presents a matrix for prioritizing customer service and operational support based on strategic importance across different points of sale, from monobrand to outlet shops. The vertical axis, marked from A to D, categorizes types of sales points: Monobrand, SIS, Multibrand, and Outlet. The horizontal axis, numbered from 1 to 4, classifies sales levels from "Sales > XX" to "Sales < XX." The slide appears to compare these aspects using circular icons of various fill levels to denote different levels of support (indicated by "Support Levels" and placeholder text for each circle's meaning).

Graphical Look

  • The slide has a blue, teal, and orange color scheme.
  • The title is prominently displayed at the top in dark blue text.
  • Four columns are labeled "1" to "4" with headers that specify sales levels.
  • Four rows are labeled "A" to "D" with headers naming the sales point types, highlighted in orange.
  • Each cell contains a circular icon, with different fill levels denoting varying support levels.
  • The graphical icons are in shades of blue.
  • There's a sidebar on the right with explanatory text for each icon, suggesting customizable content for presentation.
  • Overall, the icons are paired with placeholder text meant for customization.

The slide is clean and uses color coding and icons effectively, creating a visual hierarchy that makes the information easy to follow. The choice of circular icons to represent different levels of support is intuitive and allows for quick assessment of the matrix at a glance.

Use Cases

  • Presenting customer support strategies within a company meeting to align team focus.
  • Visualizing support prioritization during strategic planning sessions with stakeholders.
  • Showcasing service level distinctions in training materials for sales and support staff.
  • Comparing operational support efforts in different retail formats for a market analysis presentation.

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