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Omni-Customer JourneyTactics, Actions
from deck Omnichannel Retail Strategy Presentation (PPT Template)

Omni-Customer Journey

Slide Content:

  • Tactics: The actions and activities that are taken to achieve the goals of the customer journey.
  • Actions: The specific steps that are taken to implement a tactic.
  • Responsible People: The people who are responsible for implementing and executing the tactics and actions.
  • Deadlines: The dates by which the tactics and actions should be completed.
  • Deliverables: The specific outputs or outcomes that should be achieved by the tactics and actions.

Graphical Look:

  • The slide has a simple and clean design, with a white background and black text.
  • The title of the slide is displayed in a large, bold font at the top of the slide.
  • The slide has a table with five columns: Tactic, Action, Responsible, Deadline, and Deliverables.
  • The slide has five icons.

Analysis of the PowerPoint Slide:

The slide contains a table to communicate the stages of the customer journey and the tactics, actions, responsible person, deadlines, and deliverables associated with each stage. The table is easy to read and understand, and the use of icons helps to make the information more visually appealing. The slide also uses a consistent color scheme throughout, which helps to create a unified and professional look.

Use Cases

You can use such a slide in a variety of settings, such as:

  • Executive overviews of your customer experience strategy.
  • Internal training sessions on customer journey mapping.
  • Marketing team meetings to discuss new campaigns.

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