Customer Effort Score (CES) Explained Visually with Rating Scales - Likert Scale, 1-10 Scale, Emotion Faces

This PowerPoint slide provides a comprehensive overview of the Customer Effort Score (CES) metric, a key indicator of customer satisfaction and loyalty. The slide visually explains the three common rating scales used to measure CES: Likert scale, 1-10 scale, and emotion faces. This slide can be effectively utilized in business presentations to educate stakeholders about CES, showcase customer feedback data, and highlight strategies for improving customer experience.

What Does This Customer Effort Score (CES) Explained Visually with Rating Scales - Likert Scale, 1-10 Scale, Emotion Faces Slide Include?

• Three distinct sections, each dedicated to a specific rating scale: Likert scale, 1-10 scale, and emotion faces
• Clear and concise explanations of each rating scale, accompanied by visual mobile phone representations for easy comprehension
• Consistent color scheme throughout the slide, using shades of blue, gray, and white for a professional and cohesive look
• Simple yet informative icons representing the different rating options within each scale
• Outline icons of a smiled face, neutral face, and sad face

This Customer Effort Score (CES) Explained Visually with Rating Scales - Likert Scale, 1-10 Scale, Emotion Faces Slide is a part of our Customer Experience Metrics Diagrams PPT Template.