Customer Journey - Online Store CX Example

This PowerPoint slide provides a visual representation of a customer's journey through an online store, highlighting key stages from site visit to delivery. This infographic-style slide can be used in business presentations to illustrate the customer experience (CX) in an e-commerce setting, emphasizing the importance of each step in the journey. The clear and concise design makes it an effective tool for communicating CX concepts to stakeholders and team members.

What Does This Customer Journey - Online Store CX Example Include?

• A horizontal layout depicting the customer journey from left to right
• Six distinct stages represented by circular icons connected by arrows: Online store browsing, Order creation, Checkout, Payment, Order tracking, and Delivery
• Each stage icon accompanied by a text box for adding descriptive details
• A final stage icon labeled "Optional: Return" with a text box
• Outline icons of an online store, shop, basket, cart, order, checklist, checkout, payment, credit card, point, pin, localization, box, product, delivery, money, revenue, income, profit

This Customer Journey - Online Store CX Example is a part of our Customer Experience Management Strategy Processes PPT Template.