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Omnichannel AnalyticsCustomer Experience Feedback – Methodologies
from deck Omnichannel Retail Strategy Presentation (PPT Template)

Omnichannel Analytics

Slide Content:

The slide is divided into two sections: “Methodology” and “Selected Metrics”. The “Methodology” section lists four types of methodologies: CAWI (Computer Assisted Web Interview), CATI (Computer Assisted Telephone Interview), PAPI/CAPI (Paper & Pencil/Computer Assisted Personal Interview), and MS (Mystery Shopping). The “Selected Metrics” section lists three types of metrics: CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score).

Graphical Look:

  • White background with black text.
  • Title text is at the top of the slide in a large, bold font.
  • Subtitle text is below the title in a smaller, less bold font.
  • Two columns are centered below the subtitle.
  • The left column lists the different methodologies used to collect customer experience feedback.
  • The right column lists selected metrics that can be used to measure customer experience.
  • Icons are used used to represent each methodology and metric.

Analysis of slide visual composition, shapes, colors, icons, and any other graphical elements:

  • The slide uses a simple but effective visual design.
  • The white background with black text provides a clean and professional look.
  • The large, bold title text is easy to read and makes a clear statement about the topic of the slide.
  • The two columns of text are well-aligned and easy to scan.
  • The use of icons to represent each methodology and metric is helpful for visual learners.

Overall, the slide is well-designed and easy to understand. The visual elements are used effectively to support the text and make the information more engaging.

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